We want you to be completely satisfied with your purchase on Craft Heaven or any of our apps. Our 5-Star Guarantee means that we’re committed to providing you with the most delightful shopping experience possible. You can feel secure and confident when shopping with us.
How does the return policy work?
To start a return, the button below will direct you to your Order History page. From there, simply choose the relevant item(s) and click on ‘Customer Support’ to communicate directly with our customer service team.
View Order History
How will I receive my refund?
Refunds are processed back to the original payment method used to purchase the order.
Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
Craft Heaven does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
How are my promotions applied?
The balance and expiration date of a Craft Heaven gift card may be viewed in the Rewards section of your account. It will automatically be applied to the cost of your next order for all eligible products.
Craft Heaven gift cards cannot be applied to shipping costs. Gift cards expire at midnight on the expiration date.
Promotions are limited time offers and valid based on the terms of the offer. Promotions are not reissued once they have expired.